Shipping policy

Thank you for shopping with Smartlery. We are committed to processing and delivering your orders as quickly and efficiently as possible.

1. Order Processing

  • Orders are processed within 2 business days after order confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Once your order has been processed, you will receive a confirmation email or SMS.
  • During periods of high order volume, processing times may be slightly longer.

2. Delivery Times

We currently deliver across Pakistan.

Estimated delivery times are:

  • Major cities: Typically within 3–5 business days
  • Remote areas: Typically within 5–7 business days

Delivery times are estimates and may vary depending on your location and courier service.

3. Shipping Methods

We work with trusted courier partners to ensure reliable delivery throughout Pakistan. Depending on your location and order, we may use:

  • Standard nationwide courier services
  • Cash on Delivery (COD), where available
  • Registered parcel services for secure shipments

The shipping method used may vary based on your delivery address and order size.

4. Shipping Charges

  • Shipping charges are calculated at checkout based on your delivery location and order details.
  • From time to time, we may offer free shipping promotions. Any such offers will be clearly displayed on our website.

5. Order Tracking

Once your order has been dispatched, you will receive tracking information via email or SMS, including:

  • Your tracking number
  • A courier tracking link (where available)

You can use this information to monitor the status of your shipment.

6. Delivery Delays

While we make every effort to deliver orders on time, delays may occasionally occur due to:

  • Severe weather conditions
  • Courier service disruptions
  • Public holidays or other unforeseen events
  • Incorrect or incomplete shipping information provided by the customer

Although Smartlery is not responsible for delays caused by third-party courier services, we will do our best to assist you in resolving any delivery issues.

7. International Shipping

At this time, Smartlery ships within Pakistan only.

If international shipping becomes available in the future:

  • Delivery times and shipping charges will vary by destination.
  • Any applicable customs duties, taxes, or import fees will be the customer's responsibility.
  • Additional international shipping terms may apply.

Contact Us

If you have any questions about your order or shipment, please contact us:

Smartlery Support Team

Email: smartlery.support@gmail.com

Address: North Karachi, Pakistan