Privacy policy
At Smartlery, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit our website or make a purchase.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Name
- Email address
- Phone number
- Shipping and billing address
Payment Information
Payments are processed securely through trusted payment providers. We do not store your complete payment details.
Order Information
- Products purchased
- Order history
- Delivery preferences
Technical Information
- IP address
- Browser type
- Device and operating system information
- Website usage and browsing activity
Communication Information
- Messages, inquiries, reviews, or support requests you send to us
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Provide customer support
- Respond to your questions and requests
- Improve our website, products, and services
- Send order confirmations, shipping updates, and important notifications
- Prevent fraud and maintain website security
- Send promotional offers and marketing communications only if you have chosen to receive them
We do not sell, rent, or trade your personal information to third parties.
3. Cookies
Our website uses cookies to improve your browsing experience. Cookies help us:
- Remember your preferences and shopping cart
- Analyze website traffic and performance
- Improve website functionality and user experience
You can disable cookies through your browser settings. However, some features of our website may not function properly if cookies are disabled.
4. Third-Party Services
We work with trusted third-party service providers to operate our business, including:
- Payment processors
- Shipping and delivery partners
- Website hosting providers
- Analytics and performance tools
These providers only receive the information necessary to perform their services and are required to protect your information and keep it confidential.
5. Data Security
We take appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.
Although we use commercially reasonable security measures, no method of transmitting data over the internet or storing electronic information is completely secure. Therefore, we cannot guarantee absolute security.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate or incomplete information
- Request the deletion of your personal information, where permitted by law
- Opt out of marketing communications at any time
To exercise any of these rights, please contact us using the details below.
7. Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it promptly.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the updated effective date. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Smartlery Customer Support
Email: smartlery.support@gmail.com
Address: North Karachi, Pakistan