Refund policy

At Smartlery, we strive to ensure you're satisfied with every purchase. If you're not completely happy with your order, we're here to help.

1. Return Eligibility

To be eligible for a return, your item must:

  • Be unused, unworn, and in its original condition.
  • Include all original packaging, tags, and accessories.
  • Be accompanied by proof of purchase (order confirmation or receipt).
  • Have a return request submitted within 14 days of delivery.

Returns that do not meet these requirements may not be accepted.

2. Return Timeframe

Return requests must be initiated within 14 days of the delivery date. Unfortunately, we may not be able to process requests submitted after this period.

3. Exchange Policy

We offer exchanges in the following situations:

  • You received the wrong item.
  • The item arrived damaged or defective.
  • You need a different size or variant (subject to availability).

If the requested replacement is unavailable, we may offer a refund instead.

4. Refund Process

Once we receive and inspect your returned item:

  • We will notify you whether your return has been approved or rejected.
  • If approved, your refund will be processed within 5 business days.
  • Refunds will be issued through the original payment method. For Cash on Delivery (COD) orders, refunds will be processed using an agreed-upon method.

Please note that your bank or payment provider may require additional time to complete the refund.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us as soon as possible at smartlery.support@gmail.com.
  • Include clear photos of the item and its packaging.
  • We will review your request and arrange a replacement or refund as quickly as possible.

For the fastest resolution, we recommend reporting these issues within 24 hours of delivery.

6. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Products marked as Final Sale or Clearance.
  • Used or damaged items resulting from customer handling.
  • Items returned without their original packaging, tags, or accessories.
  • Gift cards or promotional vouchers (if applicable).

7. Return Shipping Costs

  • If the return is due to a damaged, defective, or incorrect item, Smartlery will cover the return shipping costs.
  • For all other approved returns (such as a change of mind), the customer is responsible for the return shipping charges.
  • Original shipping fees are non-refundable unless the return is due to our error.

Contact Us

If you have any questions about returns, exchanges, or refunds, please contact us:

Smartlery Support Team

Email: smartlery.support@gmail.com

Address: North Karachi, Pakistan